Complaints procedure:

Any complaints must be pursued as soon as possible with the supplier of the service (eg. hotel manager), or the chauffeur. If matters are still not satisfactorily resolved, the complaint must be put in writing within 24 hours and you must notify Blue Dot Tours (Pvt) Ltd., immediately, by calling us on 077 772 772 2 / 077 288 431 1 or fax or e-mail, in a further effort to rectify the situation amicably. We reserve the right to refuse liability if this arbitration procedure is not adhered to.

Flight times and other essentials:

Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our confirmation invoice. We do not accept responsibility for these. You must also ensure that your travel documents, passports, visas, driving license, insurance details and money are in order.

Force Majeure:

We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event, which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.

Insurance:

Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We may refuse travel for all those inadequately insured.

Inoculations:

All tourists are strongly advised to check on recommended Inoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary, at least a month before travel.

Nature of overseas travel:

Holidays offered by Blue Dot Tours (Pvt) Ltd., can range from luxury itineraries to programs for the more budget-conscious. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure in Sri Lanka can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel. In the tropics, insects in rooms are common. Clients are advised to take sensible precautions at all time, and before booking a holiday should take steps to familiarize themselves with up-to-date information from sources such as the Foreign Office.

Negligence and breach of contract:

We will accept liability for any incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of any arrangement forming part of your holiday itinerary. This includes illness, injury and/or death. Each case will be assessed individually.

Personal Loss, Injury and Illness: (Not connected to the itinerary)

Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, our stated representatives, or we will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.

Price Guarantee:

We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of substantial fluctuations in the exchange rate.

By booking with Blue Dot Tours (Pvt) Ltd., you hereby agree to have read, understood and accept the above booking conditions.